24-hour rapid response
Provide you with technical support
Tailored solutions
Demand analysis, customized best solutions for you
Worry-free after-sales service
1-year warranty + lifetime service, regular visits
Pre-sale Service
1. We will provide the most complete and high-quality pre-sales consultation, understand customer needs, and provide “One-To-One” service.
2. The designer designs and creates a “tailor-made” product plan and related consulting services according to the customer’s needs, and provides the most suitable solution for the customer.
In-sale Service
1. We will provide technical support to users free of charge, analyze the actual situation of customers, recommend product selection, and provide customers with the most economic and reasonable solutions.
2. We will deliver goods on time according to the contract and provide relevant installation instructions.
After-sales Service
1. After the product acceptance is qualified, the warranty will be 1 year. Within 1 year, we will follow up the return visit regularly, track and understand the problems in the customer’s use and solve it effectively.
2. After receiving the user’s information about the product quality (incoming call, letter or verbal notification), we will start the immediate response mechanism and the response will not exceed 2 hours.
3. All products that are subject to the product quality problems of the company shall be borne by the company.
4. During the warranty period, the company will repair and provide damaged parts at a preferential price, and implement lifelong service.
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